|Job Title:||Dean of College of Business Administration|
|College:||College of Business Administration|
|Phone: 0096895293160||Ext. 1243|
I got my Ph.D. in Management from the Graduate School of Business (GSB) - National University of Malaysia (UKM), Bangi, Selangor, Malaysia http://gsb.ukm.my/ (AACSB Accredited) in 2013.
Currently, I am working as an Assistant professor in management at the College of Business Administration A’Sharqiyah University in Sultanate of Oman. I am also the Director of Planning & Development at A’Sharqiyah University. I have more than 10 years of Academic Experience out of which I have six years of experience in teaching MBA students (Courses: Effective Marketing Strategy, Business Research Methods, Project Management). I also have over 10 years of experience in teaching undergrads students (Courses: Introduction to Entrepreneurship, Entrepreneurial Strategy & Innovation, Introduction to Business, Small Business Management, Strategic Resources Management, Principles of Marketing, Services Marketing, E-commerce & Digital Marketing, Project Management, Total Quality Management, and Organizational Theory). I also have six years of Experience in supervision & examination of master’s degree students.
I have worked as a reviewer for more than 10 research journals from different countries. The last reviews were for the Academy of Management Annual Meeting, the European Academy of Management, and the International Journal of Contemporary Hospitality Management. Please, refer to my profile at Publons:
In addition, I have more than 15 years of Professional & Administrative Experience (fundraising, management & coordination of development projects funded by international donors). I worked in several academic positions (Vice Dean for Research & Graduate Studies, Vice Dean for Faculty of Commerce, Head of Internship Department, Head of Quality Unit, Head of Research Affairs, many committees). I also have many contributions to several workshops & communities in many fields (Small Business Development, Business Start-ups, Entrepreneurship, Career Advancement, Research Development).
Summary Of Key Qualifications
Ph.D. in Management
More than 10 years of Academic Experience.
Director of Planning & Development.
Six years of experience in teaching MBA students (Courses: Effective Marketing Strategy, Business Research Methods, Project Management, Entrepreneurship: Theory & Practice).
Over 10 years of experience in teaching undergrads students (Courses: Introduction to Entrepreneurship, Entrepreneurial Strategy & Innovation, Introduction to Business, Small Business Management, Strategic Resources Management, Principles of Marketing, Services Marketing, E-commerce & Digital Marketing, Project Management, Total Quality Management, and Organizational Theory).
Over 15 publications in well-established peer-reviewed journals.
Six years of Experience in supervision & examination of Master's degree students.
Reviewer for more than 15 well-established research journals from different countries.
More than 18 years of Professional & Administrative Experience (fundraising, management & coordination of development projects funded by international donors).
Several Academic positions (Vice Dean for Research & Graduate Studies, Vice Dean for Faculty of Commerce, Head of Internship Department, Head of Quality Unit, Head of Research Affairs, many committees).
Several workshops & community contributions in many fields (Small Business Development, Business Start-ups, Entrepreneurship, Career Advancement, Research Development).
Academic & Training Experience
Assistant Professor of Management, since Feb 2018, Management Department, College of Business Administration, A’sharqiya University, Oman. Courses: Effective Marketing Strategy, Services Marketing, Principles of Marketing, Introduction to Business, Small Business Management, Organizational Theory.
Assistant Professor, (2014 – 2018), Business Administration Department (MBA and English-taught Bachelor programs), Faculty of Commerce, Islamic University of Gaza. Courses: E-commerce & Digital Marketing, Research Methodology, Entrepreneurship, Project Management, TQM. http://site.iugaza.edu.ps/kdahleez
Part-time Lecturer, (2009 – 2013), BA Department, Faculty of Commerce, IUG.
ICT & Business Incubation Advisor, provides consulting services and coaching at the IUG Business Incubator (2013–2016) and Economic Empowerment Program - UCAS-Incubator (June – Dec. 2015).
Coach & Trainer, Professional Diploma in Small Business & Entrepreneurship, Community Development Institute at the Islamic University of Gaza (2014 – 2017).
Professional Trainer: Relationship Marketing, Change Leadership, Project Management, SPSS & SEM Analysis, Career Planning, Institutional Self-Assessment, Teamwork, Fundraising & Proposal Writing, Organizational Development, TQM & ISO, Strategic Planning.
Researcher: Relationship Marketing, Entrepreneurship, Innovation, Business Incubators, MIS, TQM & Project Management.
2019 - Now
Director of Planning & Development – A’Sharqiyah University, Oman
2019 - 2019
College of Business Administration (COBA) – Head of Management Department
2018 - 2019
College Representative - University Research & Enterprise Committee - ASU
2018 - 2019
College Management Committee – College of Business Administration - ASU
2017 – 2018
Vice Dean – Research & Graduate Studies - IUG
2016 – 2017
Vice Dean – Faculty of Commerce - IUG
2016 – 2018
Key Member – Business & Economic Research Center - IUG
2013 - 2017
Project Manager – “Project for Matching BA Students’ Knowledge & Skills to Labor Market Needs”, Business Administration Department - IUG
2014 – 2015
Head of Internship (Field Training) Unit – Faculty of Commerce (IUG)
2011 - 2014
Manager of Research Affairs – Islamic University of Gaza
2008 - 2010
Director of Quality Unit – Islamic University of Gaza
2006 – 2008
Head of Projects Unit – Community Service & Continuing Education
2005 – 2006
Head of Training Unit - Community Service & Continuing Education
2004 – 2005
Fundraising Officer - Community Service & Continuing Education
2001 – 2004
IT Programs Coordinator - Community Service & Continuing Education
Professional Experience & Consultancies
(July – Nov. 2018)
Project for Assessment of Brand Awareness, Marketing Relationships, Expectations, and Perceptions Towards A’Sharqiyah University Oman: External & Internal Customers Viewpoints, key team member.
(May 2016 – Apr. 2018)
Project for Developing the Capacity of Business & Economic Research Centers at Palestinian Higher Education Institutions (BERC), funded by EU through Erasmus+ KA2 CBHE, key team member.
(March – Nov. 2016)
Telecommunications Market Research Studies: (Brand Awareness, Customer Satisfaction, Segment Updates, and Churns), funded by Palestinian Telecom. Company, implemented by Business Enabling & Supporting Team (BEST), Palestine, team member.
(Sep. 2013 – Dec. 2016)
Project for Matching Business Administration Students' Knowledge and Skills with Labor Market Needs, funded by the World Bank through the Palestinian Ministry of Education & Higher Education; Project Manager.
(Sep. – Dec. 2016)
Project for Assessment of Economic Indicators and Development Prospects for Palestinian Communities, funded by UNDP, a team member.
(Jan. – Dec. 2016)
Evaluation and Reengineering of Business Process and Development of Operation Manuals for Coastal Municipalities Water Utilities (CMWU), Gaza Water Supply & Sewage Systems Improvement Project, funded by the World Bank; Team Leader.
(June – Dec. 2015)
Economic Recovery In The Gaza Strip: Promoting Choice, Resilience, and Dignity, funded by Danish Government Development Agency DANIDA through Oxfam UK; Project Consultant.
(Oct. – Dec. 2014)
Business Plan Competition funded by SPARK and the Netherlands Ministry of Foreign affairs for supporting Entrepreneurs in the Gaza strip and building the capacity of BTI; Business & Technology Incubator (BTI); Business Incubation Consultant.
(Jan. – Dec. 2012)
Establishing Consumer Quality Index for Malaysian Industrial Organizations, Quality Consultant.
(Jan. - March 2010)
Assessment of major Projects and Practices and Development of a strategic plan for charity organizations in Gaza strip, strategic planning consultant,
(Jan. - May 2010)
BPR project for the reengineering of registration departments processes at three different Community colleges in Gaza Strip, BPR consultant, (funded by the World Bank & EU through the Quality Improvement Fund (QIF)).
(Jan. - May 2010)
Project for Developing Quality Assurance Systems & Techniques at the IUG, Manager, (funded by the World Bank – Quality Improvement Fund).
(June 2008 - June 2009)
Project for Assessment & Reengineering of Administrative Processes at the IUG, Project Manager, (funded by the World Bank – Quality Improvement Fund).
(Jan. – Dec. 2007)
Project for Developing a Unified Graduates’ Tracking System for the Palestinian TEIs, Project Manager & Research Team Member, (funded by the World Bank).
(March - June 2005)
Voter Education Project – Manager - (funded by TAMKEEN/USAID).
(Jan. - Apr 2004)
IT program coordinator (funded by the World Bank), CSCED.
(Jan. – Dec. 2002)
IT program coordinator (funded by ANERA).
Membership of Professional Associations
Sep. 2017 - Present
Steering Committee Member - Zamala University Fellowship Program
Aug. 2017 - Present
Advisory Committee Member - International Standards Est.
2000 - Present
Member - Palestinian Syndicate of Engineers
Awards & Prizes
2010 – 2011
Dean List for Distinction, Ph.D. Program, Graduate School of Business (GSB), National University of Malaysia.
2004 - 2005
Presidential Scholarship Program, Academy for Educational Development (AED), Implemented by the USA Government.
1994 - 1995
The distinction in academic achievements at the undergraduate level, the Islamic University of Gaza
Research Efforts & Community Participation
2016 – Present
Reviewer for many research Journals:
Sage Open Journal https://us.sagepub.com/en-us/nam/journal/sage-open
Asia Pacific Journal of Marketing and Logistics https://www.emeraldinsight.com/journal/apjml
International Journal of Islamic and Middle Eastern Finance and Management https://www.emeraldinsight.com/journal/imefm
Journal for Global Business Advancement https://www.inderscienceonline.com/loi/jgba
International Journal of Educational Technology in Higher Education https://educationaltechnologyjournal.springeropen.com/
IUG Journal of Economics and Business Studies http://journal.iugaza.edu.ps/index.php/IUGJEB
Arabian Journal of Business and Management Review https://www.omicsonline.org/arabian-journal-business-management-review.php
Business and Economics Journal https://www.omicsonline.org/business-and-economics-journal.php
Journal of Entrepreneurship & Organization Management https://www.omicsonline.org/entrepreneurship-organization-management.php
6 – 7, April 2020
Scientific Committee Member – The first International Conference on Information Technology & Business (ICITB) – Organized by Gaza University and University Technology Malaysia. http://icitb.gu.edu.ps/
2016 – 2018
Head – Entrepreneurship & Innovation Research Group
2015 – 2018
Editorial Board member & Reviewer – IUG Journal of Economics & Business Studies. http://journals.iugaza.edu.ps/index.php/IUGJEB
13, Nov. 2018
Key Speaker, Workshop “How to Start & Market Your Entrepreneurial Project”, ASU Professional Development Center.
16, July 2017
Key Speaker, Workshop “Scientific Research (Basics & Challenges), Academy of Management & Politics. http://www.mpa.edu.ps/article/3834
4 – 5, Nov 2017
Member of Scientific Committee – Conference “Sustainability & Promotion of Creative Environment in the IT Sector” – Organized by Palestine Technical College of Deir-Elbalah. https://www.ptcdb.edu.ps/site/managdeptevent/
04, May 2017
Key Speaker, Workshop “Toward a Sustainable Academia-Industry Relationship”, Implemented by BERC Project. http://www.ucas.edu.ps/NewsDetail.aspx?ShowID=6590&print=1
20, March 2017
Key Speaker, Scientific Day “Opportunities of Intelligent Software”, implemented by IT Faculty at the Islamic University of Gaza. www.iugaza.edu.ps/Default.aspx?tabid=11359&id=23581
17, April 2017
Key Speaker & Presenter, Scientific Day “Freelancing as a Window for Self-Employment”, Organized by Faculty of Commerce, Faculty of IT, & Palestinian Ministry of Telecommunications. http://www.mtit.gov.ps/index.php/c_home/showNew/1999
18, May 2016
Key Speaker, Round Table Discussion “The Role of Governmental Sector & NGOs in Supporting Entrepreneurship in Palestine”, Organized by Palestinian Ministry of IT & Telecommunications jointly with Palestinian Information Technology Association (PITA). http://www.mtit.gov.ps/index.php/c_home/showNew/1848
11, May 2016
Session Facilitator, Scientific Day “ The Role of IT in Supporting Decision Making & Organizational Performance”, implemented by the Palestinian Ministry of IT & Telecommunications jointly with Academy of Management & Politics. http://www.mtit.gov.ps/index.php/c_home/showNew/1847
24, Jan 2016
Training Session Delivery “How to Develop a Rigor Ph.D. Research Proposal”, Organized by International Relation Office at IUG. http://maannews.net/Content.aspx?id=823811
02, Jan 2016
Key Presenter, “IUG Experience in Developing & Implementing Quality Management Initiatives”, delivered at the first Summit of Palestinian TEIs Quality Units, implemented by Palestinian Ministry of Education & Higher Education. http://www.mohe.ps/quality/
01, Dec 2015
Key Speaker, Workshop “Entrepreneurs in the Front Initiative”, organized by UCAS and University College of Science & Technology. http://www.cst-kh.edu.ps/ar/index.php/activities/179-administration-science/351-raadion
21, Nov 2015
Key Speaker, Orientation Session “Entrepreneurship from Idea to Opportunity”, organized by University College of Applied Sciences UCAS. http://www.ucas.edu.ps/NewsDetail.aspx?ShowID=5555
19, Nov 2015
Key Speaker, National Workshop “Extent of Relevance of Graduates’ Knowledge & Skills to Labor Market Needs”, implemented by Palestinian Ministry of Labor jointly with Al-Azhar University – Gaza. http://www.alazhar.edu.ps/arabic/eco/newsdetails.asp?id_no=11486
5 – 6, May 2015
Conference Coordinator, “Entrepreneurship & Creativity in Small Business Development”, Implemented by Faculty of Commerce in cooperation with PFI & BTI. http://ecsbd.iugaza.edu.ps/
10, Feb 2014
Preparation Committee member, Scientific Day “Academic Institutions & Private Sector – Towards Cooperation & Integration”, implemented by IUG Research Affairs jointly with PFI. research.iugaza.edu.ps/المؤسسات-الأكاديمية-والقطاع-الخاص
19, June 2009
Workshop Facilitator, “Toward a Conclusive Care of Gaza Orphans”, implemented by the Union of Charity organizations –Gaza. http://insanonline.net/print_news.php?id=8326
Computer Skills & Languages
Applications: MS Office, MS Project, MS Visio
Statistical Packages: SPSS V22, Smart-PLS, SEM AMOS.
Excellent command of Arabic Language.
Good command of English Language in both written and oral Expressions, TOEFL score (597).
Good command of German Language in both written and oral expressions.
General Knowledge of the Hebrew & Malay Languages.
Interviewing Committee for Projects Positions - member.
Career Development & Planning Team – Leader.
Human Resource Development Committee – member.
Graduate Record Examination GRE, Score – Quantitative Section (620).
Ph.D. in Management, 2013, Graduate School of Business (GSB) - National University of Malaysia (UKM), Bangi, Selangor, Malaysia http://gsb.ukm.my/ - AACSB Accredited
Master of Business Administration - MBA, 2009, the Islamic University of Gaza (IUG), Palestine.
Bachelor Degree in Computer Engineering, 2000, the Islamic University of Gaza (IUG), Palestine.
Innovative & Creative Employee Behaviors
Human Resources Management Practices
Organizational Climate (Social, Psychological, Creativity, Safety)
Dahleez, K.A. and Abdelmuniem Abdelfattah, F. (2021), "Transformational leadership and organizational performance of Omani SMEs: the role of market orientation", International Journal of Productivity and Performance Management, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/IJPPM-08-2020-0447
Abdel Fattah, F.A.M., Dahleez, K.A., Mohamed, A.H.H.M., Okour, M.K. and AL Alawi, A.M.M. (2021), "Public health awareness: knowledge, attitude and behaviors of the public on health risks during COVID-19 pandemic in sultanate of Oman", Global Knowledge, Memory and Communication, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/GKMC-10-2020-0152
Aboramadan, M., Dahleez, K.A. and Farao, C. (2021), “Inclusive leadership and extra-role behaviors in higher education: does organizational learning mediates the relationship?”, International Journal of Educational Management, In Press, https://doi.org/10.1108/IJEM-06-2020-0290
Aboramadan, M., Dahleez, K.A., Farao, C. and Alshurafa, M. (2021), “Performance measurement and NPOs’ effectiveness: does internal stakeholders’ trust matter? Evidence from Palestine”, Benchmarking: An International Journal, In Press, https://doi.org/10.1108/BIJ-07-2020-0347
Fattah, F.A.M.A., Dahleez, K.A., Darwazeh, R.N. and Al Alawi, A.M.M. (2021), “Influence of service quality on consumer loyalty: a mediation analysis of health insurance”, The TQM Journal, In Press, https://doi.org/10.1108/TQM-09-2020-0219
Aboramadan, M., Albashiti, B., Alharazin, H. and Dahleez, K. (2020), "Human resources management practices and organizational commitment in higher education: the mediating role of work engagement", International Journal of Educational Management, 34 (1), 154–174. https://doi.org/10.1108/IJEM-04-2019-0160
Dahleez, K. A., & Al-Gharbawi, K. B. (2020). “Task-Technology Fit (TTF), User Satisfaction, and Information System (IS) Acceptance in Relief & Social Services Sector”, International Journal of Business Information Systems, In Press. https://doi.org/10.1504/IJBIS.2020.10023793
Aboramadan, M., Dahleez, K. and Hamad, M. (2020), "Servant leadership and academics outcomes in higher education: the role of job satisfaction", International Journal of Organizational Analysis, In Press. https://doi.org/10.1108/IJOA-11-2019-1923.
Dahleez, K.A., Bader, I. and Aboramadan, M. (2020), “E-health system characteristics, medical performance and healthcare quality at UNRWA-Palestine health centers”, Journal of Enterprise Information Management, In Press, available at: https://doi.org/10.1108/JEIM-01-2019-0023.
Aboramadan, M., Dahleez, K. and Hamad, M. (2020), “Servant leadership and academics’ engagement in higher education: mediation analysis”, Journal of Higher Education Policy and Management, Routledge, 42 (6), 617–633, https://doi.org/10.1080/1360080X.2020.1774036.
Aboramadan, M. and Dahleez, K.A. (2020), “Leadership styles and employees’ work outcomes in nonprofit organizations: the role of work engagement”, Journal of Management Development, Vol. 39 No. 7–8, pp. 869–893.
Karatepe, O.M., Aboramadan, M. and Dahleez, K.A. (2020), “Does climate for creativity mediate the impact of servant leadership on management innovation and innovative behavior in the hotel industry?”, International Journal of Contemporary Hospitality Management, Vol. 32 No. 8, pp. 2497–2517.
Aboramadan, M., Turkmenoglu, M. A., Dahleez, K. A., & Cicek, B. (2020). Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping. International Journal of Contemporary Hospitality Management, In Press, https://doi.org/10.1108/IJCHM-04-2020-0348.
Dahleez, K.A., Aboramadan, M. and Bansal, A. (2020), “Servant leadership and affective commitment: the role of psychological ownership and person–organization fit”, International Journal of Organizational Analysis, In Press, https://doi.org/10.1108/IJOA-03-2020-2105.
Aboramadan, M., Hassi, A., Alharazin, H. J., Dahleez, K. A., & Albashiti, B. (2019). Volunteering drivers and continuation will: the role of engagement. Journal of Management Development, 38(5), 405–420. https://doi.org/10.1108/JMD-02-2019-0057
Dahleez, K. A., AbduLLAH, Y., & Ashour Y. (2018). Effect of Work Characteristics on Motivation and Job Satisfaction for Self-Employed ICT Freelancers in the Gaza Strip. IUG Journal of Economics and Management Studies, 26(1), 166 - 190.
Dahleez, K., & Mohammed, G. (2018). The Effect of Servant Leadership on Organizational Commitment in Palestinian Academic Institutions. Jordan Journal of Business Administration, 14(3), 465 - 494.
Dahleez, K. A., & Zourob, N. H. K. (2017). The Mediating Role of Job-based Psychological Ownership on Internal Marketing Practices and Organizational Citizenship Behavior at Palestinian Academic Institutions. IUG Journal for Economic & Administrative Sciences, 25(1), 16-35.
Dahleez, K. A., & Loubbad, K. A. M. (2017). Success Factors of E-Government Implementation in Palestine: Exploratory Study. An-Najah University Journal for Research - B (Humanities), 31(2), 1111-1156.
Dahleez, K. A., & Anbar, H. M. (2017). The Impact of Knowledge Areas for Project Management on Project Quality at Palestinian NGOs. IUG Journal of Economics and Management Studies, 25(2), 1 - 21.
Jouda, A. A., Ahmad, U. N. U., & Dahleez, K. A. (2016). The Impact of Human Resource Management Practices on Employees Performance: The Case of Islamic University of Gaza in Palestine. International Review of Management and Marketing, 6(4), 1080-1088.
Dahleez, K. A., & Hamad, M. H. (2016). The Impact of Job Engagement and Perceived Organizational Support on Job Performance in Academic Institutions. IUG Journal for Economic & Administrative Sciences, 24(4), 26–50.
Dahleez, K. A. (2015). Examining the Relationship between Internal Service Quality and Customer Service Quality in Academic Institutions in Gaza Strip. IUG Journal for Economic & Administrative Sciences, 23(2), 1-17.
Dahleez, K. A., & Migdad, M. I. (2013). Entrepreneurial Characteristics of Undergraduate Students in Deteriorated Economies (the case of Gaza Strip). Dirasat: Administrative Sciences, 40(2), 534-554.
Aboramadan, M., Dahleez, K.A., Alhabil, W., Farao, C. and Massri, M. (2020), “Leadership adjusts the sails: stimulating employees’ creative behaviors through servant leadership”, in Burke, A., Dobija, D. and Jardat, R. (Eds.), EURAM 2020 Online Conference the Business of Now: The Future Starts Here, European Academy of Management (EURAM) Conference, Dublin, Ireland.
Abdelfattah, F., Dahleez, K.A., Samour, A. and AL-Alawi, A. (2020), “Drivers of customer satisfaction in the airline industry in (the) sultanate of Oman: a conceptual study”, in Vrontis, D., Weber, Y. and Tsoukatos, E. (Eds.), 13th Annual Conference of the EuroMed Academy of Business: Business Theory and Practice Across Industries and Markets, EuroMed Press, Palermo, Sicily, Italy, pp. 26–36.
Aboramadan, M., Dahleez, K. and Bansal, A. (2020), “Towards Developing Spiritual Higher Education Institutions: A Multiple Mediation Analysis”, Academy of Management Proceedings, Academy of Management, Vol. 2020 No. 1, p. 20421.
Dahleez, K. A., Abdelfattah, F., & AL-Alawi, A. (2020). Factors Affecting Women Entrepreneurs in Oman: A Conceptual Study. In Conference of the EuroMed Academy of Business: Business Theories and Practices around the World (pp. 71- 89). K J Somaiya Institute of Management Studies and Research, Mumbai, India
Abdelfattah, F., Dahleez, K. A., & AL-Alawi, A. (2019). Factors Affecting Omani Youth’s Attitudes Towards Private Sector Employment in Sultanate of Oman. In CEBIST 2019 - Conference on Economics, Business and Information System Trends (pp. 1–8). Nizwa. Retrieved from www.unizwa.edu.om/cebist2019/
Dahleez, K.A.A. (2013), Assessing The Mediating Role of Psychological Ownership and Its Two Selected Antecedents, Person-Job (PJ) Fit and Role Clarity, Within Service-Profit Chain Framework, Ph.D. Thesis, Graduate School of Business (GSB/UKM), The National University of Malaysia.
Dahleez, K.A. (2009), The Role of Business Incubators in Developing Entrepreneurship and Creating New Business Start-Ups in Gaza Strip, MBA Thesis, Department of Management, Faculty of Economics & Administrative Sciences, The Islamic University of Gaza, Gaza.
Academy of Management https://account.aom.org/members/
European Academy of Management https://euram.academy/
Academy of Management https://account.aom.org/members/
European Academy of Management https://euram.academy/